mmcw's Privacy Policy

Types of Information We Collect

When you register on the mmcw platform and at various stages of using our services, we may collect the following types of information:

1.1 Identity Information

Your name, date of birth, national ID number or passport number, and photo ID details. This information is required for identity verification and age confirmation.

1.2 Contact Information

Email address, mobile number, and your preferred contact method. This information is used for account management, security notifications, and customer support.

1.3 Financial Information

Information related to deposit and withdrawal methods, such as transaction records processed via bKash, Nagad, Rocket, or bank transfer. Full payment card or bank details are not stored on our servers — they are handled securely by the applicable payment processor.

1.4 Technical Information

IP address, browser type and version, device type, operating system, access time and date, and information about the pages you visit may be collected automatically.

1.5 Gaming Activity Information

Your betting history, game selections, win and loss records, and bonus usage history are stored. This information is important for responsible gaming monitoring.

How We Collect Information

We collect your information in the following ways:

• Information You Provide Directly: What you provide when filling out registration forms, during the login process, contacting customer support, or updating your account.
• Automatic Collection: Browsing behaviour and device information collected automatically through cookies, web beacons, and similar technologies.
• Information from Third Parties: We may receive necessary information from identity verification agencies or payment processing partners — but only with your consent and in accordance with applicable law.
• Transaction Records: Every financial transaction is automatically logged — for security and dispute resolution purposes.

Purpose of Using Information

We use the collected information for the following legitimate purposes:

• Your account registration, identity verification, and account management.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring platform security and preventing fraudulent activity.
• Ensuring responsible gaming — monitoring unusual gaming behaviour and providing assistance when needed.
• Managing customer support — resolving your complaints and queries via live chat or email.
• Improving service quality based on your preferences and experience.
• Sending bonus offers, promotions, and important account information — only with your consent.
• Complying with applicable laws, regulations, and court orders.

We never sell or rent your information to advertising third parties.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the mmcw website. These are mainly of two types:

4.1 Essential Cookies

These cookies are required for the basic functioning of the website — such as maintaining login sessions and ensuring transaction security. Disabling them will prevent the website from working properly.

4.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personalised experiences.

4.3 Analytics Cookies

These cookies are used to analyse website usage patterns and improve service quality. Data from these cookies is analysed in aggregate — no individual's identity is revealed.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may limit some platform services.

Data Sharing & Third Parties

We may share your information with third parties in limited and specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, technical support, and customer service. These partners may only use the information for the purpose of providing the specified service — not for any other purpose.

5.2 Legal Obligations

We may be required to share information with authorities to comply with court orders, government directives, or applicable laws.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

Outside the circumstances mentioned above, we never disclose your personal information to third parties.

Data Security Measures

mmcw has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All connections on our platform are secured with SSL/TLS encryption technology — no one can read the data while it is being transmitted.
• Secure Servers: User data is stored on secured servers with multiple layers of security barriers to prevent unauthorised access.
• Access Controls: Only authorised staff can access the information they need — not all information is open to everyone.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Staff Training: All staff receive regular training on privacy and data protection.

Please note that complete security of data transmission over the internet cannot be guaranteed. We make every effort, but no method is 100% secure.

Data Retention Period

How long your information is retained depends on the type of information and its purpose:

• Account Information: Retained for as long as your account is active, and for the period required to meet legal obligations after the account is closed.
• Financial Transaction Records: Retained for the period required by financial regulatory rules and tax laws.
• Gaming Activity History: For the period required for responsible gaming monitoring and dispute resolution.
• Communication Records: Customer support history is retained for service quality improvement and dispute resolution.

Once the need for retention has passed, we securely delete or anonymise the information.

Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to request a copy of that information.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies or incompleteness in your information.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be obliged to retain some information due to legal or regulatory requirements.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise these rights, please contact us. We will review your request and respond within a reasonable time.

Protection of Minors

mmcw is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we suspect that someone has registered by providing a false age, we may suspend that account and delete the associated information.

If a minor has registered on this platform, parents or legal guardians are requested to contact us.

Changes to Policy

We may update this privacy policy from time to time due to business changes, technological advancements, or legal obligations.

For significant changes, we will notify you by email or via a notification when you access the platform. If you continue to use the service after the changes, you will be considered to have agreed to the updated policy.

The latest version of this policy will always be available on this page.

Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: